Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Scaled Customer Success Manager on our Wrike Self Service team, you will drive platform adoption, retention, and account expansion across a high-volume customer portfolio.



By combining scalable digital initiatives with targeted 1:1 touchpoints, you will ensure our customers maximize the value of Wrike while embedding a digital-first approach across our Customer Success organization.

Your Impact:

• Execute Scaled Strategies: Design and deliver digital engagement campaigns —including webinars, automated email flows, and in-app messaging—balanced with strategic 1:1 customer interactions.
• Drive Adoption & Retention: Boost product utilization and customer satisfaction across a high-volume account tier, directly impacting Gross Retention Rate (GRR) and Net Retention Rate (NRR).
• Uncover Growth Opportunities: Leverage digital health metrics and interaction data to identify, nurture, and transition expansion opportunities to growth teams.
• Monitor Customer Health at Scale: Analyze telemetry and customer usage trends to proactively identify risks and implement retention tactics.
• Advocat

📌 Scale Customer Success Manager (Bengaluru)
🏢 Wrike
📍 Bengaluru