Job DescriptionCluster Manager – Quality | Even HospitalsRole Overview

The Cluster Manager – Quality will be responsible for driving and maintaining quality, patient safety, regulatory compliance, and continuous improvement across a Bangalore cluster of Even Hospitals.

The role will work closely with Hospital Leadership, Clinical teams, Nursing, Operations, Medical Administration, HR, and other functional stakeholders to ensure consistent implementation of quality standards and processes across hospitals.

The incumbent will act as the key quality custodian for the assigned cluster and will ensure that hospitals remain audit-ready, compliant, and aligned with NABH and applicable statutory/regulatory requirements.

Key Responsibilities1. Quality Management & Governance

• Drive implementation of the Even Hospitals Quality Management System across the assigned cluster.
• Ensure standardisation of quality processes, policies, SOPs, checklists, and documentation across hospitals.
• Establish and monitor hospital-level quality KPIs and dashboards.




• Conduct regular quality reviews with Hospital Leadership and track action plans to closure.
• Identify gaps, risks, and opportunities for improvement and recommend corrective actions.
• NABH & Regulatory Compliance
• Drive NABH preparedness, compliance, and continuous readiness across the assigned hospitals.
• Ensure compliance with NABH standards, statutory requirements, and applicable healthcare regulations.
• Coordinate internal assessments, mock audits, external audits, and accreditation-related activities.
• Track non-conformities, observations, and corrective/preventive actions (CAPA).
• Maintain appropriate evidence and documentation for accreditation and regulatory requirements.
• Ensure timely closure of audit findings and maintain audit-readiness throughout the year.
• Clinical Quality & Patient Safety
• Monitor key clinical quality and patient safety indicators across hospitals.
• Work with Medical Administration

📌 Quality - Cluster Manager (Bengaluru)
🏢 Even
📍 Bengaluru