Position Summary

Milliman, Practice Support Services (PSS) is looking to hire an IT Operations Specialist. The person in this role will provide IT support to the APAC and EMEA regions. The candidate will work remotely in India.

Responsibilities

• Perform System configuration and deployment for all Windows and MacOS endpoints and peripherals.
• Provide end user support to both on-site and remote employees, including application and hardware troubleshooting, account issues, and process education.
• Diagnose system hardware, software, and operator problems
• Assist staff with the installation, configuration, repair, and ongoing usability of computers, telephones, peripheral equipment and software within established standards and guidelines.
• Provide advanced troubleshooting on complicated IT issues.
• Perform troubleshooting and investigation of technical issues.
• Work support tickets from IT Support Team and monitor work queue.
• Ensure all network operations are continually in compliance with regulatory standards.
• Configures and manages servers, storage systems,



and networking equipment.
• Implements data backup strategies (on-prem, datacenter, cloud).
• Participate in change control process to align with our auditing workflow and take part in annual audits to produce evidence and attest actions were taken in accordance with our policies.
• Perform regular employee security education campaigns, including training and phishing/malware simulations.
• Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
• Maintain and update inventory and asset management of computer hardware/software.
• Utilize patch management systems to administer application and operating system updates for all supported systems.
• Run audit reports against server workplace for audit compliance.
• Review documentation regularly, create and update when necessary.
• Participate i

📌 IT Operations Specialist I (Gurugram)
🏢 Milliman India
📍 Gurugram