Hiring: ServiceNow Architect – Field Service Management (FSM)
We are looking for an experienced ServiceNow Architect with strong hands-on expertise in ServiceNow Field Service Management (FSM), architecture, development, solution design, and integrations.
Experience: 13+ years overall IT experience
ServiceNow: 3+ years with robust FSM experience
Locations: Chennai | Bangalore | Pune | Hyderabad | Coimbatore
Employment: Contract-to-Hire
Key Responsibilities
• Design and implement scalable ServiceNow solutions based on business and technical requirements.
• Own technical delivery from requirements → architecture → development → testing → deployment → production support.
• Design reusable and maintainable solutions across ServiceNow modules.
• Analyze existing implementations and recommend architectural improvements.
• Define integration patterns, data flows, and technical solutions.
Mandatory FSM Expertise
Strong hands-on experience with ServiceNow Field Service Management (FSM), including:
• Work Orders & Work Order Tasks
• Field Agents and Service Resources
• Dispatching and Scheduling
• Assignment Management
• Skills & Qualifications
• Locations
• Mobile Field Service
• Workforce Management
• End-to-end field service business processes
ServiceNow Development
Strong hands-on experience with:
• Glide APIs
• Business Rules, Client Scripts, UI Policies & UI Actions
• Script Includes & Scheduled Jobs
• Scripted REST APIs
• REST/SOAP integrations
• Transform Maps, Import Sets & Data Sources
• Flow Designer & IntegrationHub
• ServiceNow Workflows & Notifications
• ACLs, Catalog Items & Record Producers
• Service Portal / UI Builder
• Custom & Scoped Applications
• JavaScript
• Performance optimization, debugging and troubleshooting
Integration Experience
Experience designing and implementing integrations using:
• REST / SOAP APIs
• IntegrationHub
• SAP / Salesforce
• GCP / Azure / AWS
• Third-party field service applications