Location: Kerala / Rajkot, India
Candidates from across India are welcome to apply.
Experience: 3+ years

About the Role
Hala Campus is looking for a agile, organized, and client-focused Operations Executive to join our growing team.

The Operations Executive will play an important role in managing day-to-day client operations, supporting educational institutions in effectively using the Hala Campus platform, and coordinating the implementation of our solutions at newly onboarded schools and institutions.

The role requires strong communication skills, problem-solving ability, and a willingness to work closely with clients and internal teams. Candidates should also be comfortable travelling to client locations when required for implementations, training, and operational support.

Key Responsibilities
• Handle incoming calls and queries from schools regarding platform usage, operational processes, and basic troubleshooting.
• Communicate with clients through phone, WhatsApp, email, and online meetings to resolve queries and provide timely support.




• Participate in the implementation and onboarding of Hala Campus at new schools and educational institutions.
• Visit client locations when required for implementation, training, data validation, process understanding, and go-live support.
• Coordinate with school administrators, teachers, accountants, HR teams, and other users during the implementation process.
• Understand client requirements and communicate them clearly to the relevant internal teams.
• Create video tutorials, user manuals, training documents, and other support materials for clients.
• Conduct online and on-site training sessions for users of the platform.
• Work closely with the Customer Success, Product, and Technical teams to resolve client issues.
• Gather client feedback and identify opportunities to improve the platform and overall customer experience.
• Follow up on open client requests and ensure issues are handled within appropriate timelines

📌 Operations & Implementation Executive (India)
🏢 Hala Campus
📍 India