Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third-party credentials with organisations and other people.
Today, we have over twenty million app downloads around the world. We’ve expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e-signing, AI anti-spoofing technologies and we continue to think of creative new offerings.
From day one, we’ve been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. Our dedication to our mission and our team is why Yoti was proudly named one of the Sunday Times Best Places to Work 2026 in the UK.
Purpose of the Role:
Serve as the main technical contact for Level 2 client support and lead improvements in Yoti’s support processes. Own and maintain public developer documentation to ensure seamless integrations for clients and partners.
Role Dimensions: Member of the Solutions team within Client Services, working closely with Product, Customer Support, BI (Business Intelligence), and Operations.
Principal Responsibilities:
• Lead and manage Level 2 client support channels, resolving technical integration queries and complex support cases for Yoti’s products and services.
• Analyse support trends to identify and implement process improvements, reducing repetitive queries and driving efficiency.
• Proactively build and maintain expertise in Yoti’s APIs, and web and mobile SDKs.
• Own and update Yoti’s public-facing developer documentation—improving guides, API references, and resources for clarity and accuracy.