Company Description ClassMonitor is a fast-growing ed-tech startup focused on transforming traditional learning for children aged 0–8 years through engaging, play-based experiences. Developed by leading industry and academic experts, the company offers Annual Learning Kits, Skill Booster Kits, and Live Classes for both children and parents. These programs strengthen cognitive, sensory, and motor skills while fostering creative and logical thinking. Trusted by over 100,000 parents, ClassMonitor has been recognized as the “Best Ed-Tech Organization for holistic home learning programs for children between 1–8 years.” Interested applicants can explore more about ClassMonitor’s offerings via the website or the ClassMonitor app.
Role Description The Customer Relationship Management Executive is responsible for managing and nurturing relationships with existing and potential customers to ensure a positive and consistent experience. In this full-time, in office role based in Jaipur, the executive will handle customer inquiries, follow up on leads,
and support parents in understanding and using ClassMonitor products effectively. Daily tasks include onboarding new customers, monitoring customer satisfaction, resolving issues, and implementing retention strategies in collaboration with sales and support teams. The role also involves collecting customer feedback, preparing reports on engagement and retention, and contributing to continuous improvement of customer experience processes. This position requires close coordination with internal stakeholders to align customer interactions with organizational goals.
Qualifications
• Candidates should possess strong Communication and Customer Experience skills to interact effectively with parents and internal teams.
• Candidates should possess Customer Retention and Sales skills to support renewals, upselling, and long-term engagement.
• Candidates should possess Analytical Skills to interpret customer data, identify trends, and recomme