About UrbanPiper

UrbanPiper is a leading restaurant technology platform that helps restaurants and food businesses streamline their digital operations. The platform connects restaurants with online ordering channels, POS systems, delivery platforms, and other technology solutions through a unified ecosystem.

UrbanPiper enables restaurant brands to manage menus, orders, integrations, and operations more efficiently while providing greater visibility and control across their locations. The company works with restaurant businesses across multiple markets globally, helping them simplify complex technology operations and deliver a seamless experience for their customers.

About The Role

Location: Bengaluru, India

Department: Implementation

This is a hybrid IC + people manager role. You'll personally own enterprise implementations end-to-end while leading a team of regional Onboarding Managers across India, MENA, UK, and US/CAN. You'll set the bar for what outstanding implementation looks like — through your own delivery — and build the team, process, and playbooks to scale it globally.





Responsibilities

People Leadership

• Lead and manage Onboarding Managers across India, MENA, UK, and US/CAN — day-to-day guidance, coaching, and career development
• Act as the primary escalation point for the team on complex projects, technical challenges, or at-risk accounts
• Monitor team workload and capacity; allocate accounts based on complexity, region, and bandwidth
• Build scalable onboarding frameworks — templates, playbooks, and documentation — that work across geographies while allowing for regional nuance (local integrations, compliance, POS ecosystems)
• Support the team through periods of growth, driving consistency as headcount and account volume scale
• Own team-level reporting on time-to-go-live, time-to-first-value, implementation health, and capacity planning for leadership

Enterprise Implementation (Direct IC Ownership)

• Personally own end-to-end implementation fo

📌 Implementation Lead (Bengaluru)
🏢 UrbanPiper
📍 Bengaluru