Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow

Positive to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role Overview

ServiceNow Developer with Order Management for Telecommunications (OMT/SOMT) as the primary skill, supporting the ServiceNow implementation by designing and building order capture, decomposition and orchestration capabilities, with working knowledge of CSM, CLM, integrations and platform automation as secondary skills.

Primary Responsibilities – OMT/SOMT

• Design, develop and configure ServiceNow Order Management (OMT/SOMT) solutions end to end.
• Implement order capture, order decomposition, orchestration plans and fulfilment task flows.
• Configure the telecom product catalog,



product offerings, specifications and product-to-service mapping.
• Build Quote-to-Order and Order-to-Activate journeys, including order status, milestones and jeopardy handling.
• Align order objects to the product model and account model so orders decompose and fulfil correctly.
• Develop scripts, business rules, script includes, ACLs and scoped applications following OMT best practices.
• Support catalog and order data migration, environment setup, update set / pipeline deployment and release activities.
• Triage order management defects, perform root-cause analysis and support SIT, UAT and hypercare.

Secondary Responsibilities

• Support Customer Service Management (CSM) configuration – case management, account and product model, agent and portal experiences – where orders are raised and tracked.
• Build integrations using IntegrationHub and TMF APIs to CRM, billing, CPQ and order manage

📌 Packaged/SaaS Application Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru