Owns the day-to-day flow of delivery for a ServiceNow product squad —
running Agile ceremonies, protecting the team from noise, and giving the Product Owner and wider stakeholders a clear, honest view of progress. One generic profile applies across all six squads; the delivery pattern doesn’t change by product, only the backlog content does.
Roles and Responsibilities:
Facilitate sprint planning, daily stand-ups, sprint reviews and retrospectives
Own and maintain the squad’s backlog structure and hygiene in partnership with the Product Owner
Track and report sprint velocity, burn-down/burn-up and flow metrics
Identify, escalate and help remove delivery blockers and dependencies
Coordinate cross-squad dependencies with other ServiceNow Scrum Masters and Product Owners
Coach the squad on Agile/Scrum practice and continuous improvement
Maintain visibility of risks, issues and decisions in the squad’s agreed reporting format
Support onboarding of new squad members — Accenture,
GCC or permanent — into the squad’s ways of working.
Must-Have Skills
• Scrum Master / Agile Delivery experience in an enterprise technology workplace
• Strong knowledge of Agile/Scrum methodologies
• Working knowledge of Kanban
• Experience managing and maintaining product/sprint backlogs
• Experience with ServiceNow Agile Development or equivalent enterprise backlog management tools
• Strong experience facilitating Agile ceremonies:
• Sprint Planning
• Daily Stand-ups
• Sprint Reviews
• Retrospectives
• Sprint Measurement and Metrics
• Establishing and Managing Collaborative work flows on Confluence Platform.
• Experience tracking Sprint Velocity, Burndown/Burnup and Flow metrics
• Ability to identify, manage and escalate delivery blockers, risks and dependencies
• Experience managing cross-team/cross-squad dependencies
• Strong stakeholder management and communication skills
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