Roles & Responsibilities

We are looking for a customer-focused and dependable Associate/Senior Associate to join our Customer
Experience team. The ideal candidate will handle customer queries across multiple channels, resolve issues
efficiently, and ensure every interaction reflects BeatO’s commitment to quality care.

Key Responsibilities:

• Responsible for answering customer queries through various communication channels such as phone, email, chat.
• Help customer troubleshoot issues, resolve problems, and find solution to their concern.
• Explain or educate the customer about product & services to assist the customers in making the decision.
• Maintain accurate records of customer interactions, including the nature of inquire, action taken, and resolution provided.
• Ensuing that all customer service interaction adhere to company policies, guidelines, and ethical standard is key.
• Follow up with the customers to ensure that their issues have been resolved and that they are satisfied with the service provided.

Experience & Essential Skills:





• Graduate with excellent fluency in English and Hindi, Additional language skills would be a plus
• Minimum 1 year of experience in Customer Support
• Knowledge of Customer Support tools, ORM and chat tools
• Comfortable to work in dynamic environment.
• Strong written and oral communication skills
• Ability to understand customer’s issue and point of view and answering his queries accordingly
• Self-starter with a natural curiosity to learn new skills in an ever-changing environment good presentation skills.

Why work with BeatO?

• An opportunity to make a meaningful impact on the lives of diabetic individuals across India.
• Take on challenging tasks and patients to boost your personal and professional skills.
• Learn from top healthcare professionals and diabetologists who are constantly making advancements in the industry.
• Work in a collaborative and supportive environment with a team at the front of the heal

📌 Associate- Customer Experience (India)
🏢 BeatO
📍 India