Position : Parts & Service Engineer

Job Overview

This position is responsible for customer relationship on a long-term basis. This position is expected to guide the new Business Partners into Epiroc way of working and gain customer satisfaction through these channel partners.

Responsibilities

• Be a single point of contact for all aftermarket activities for the assigned region.
• Responsible for mentoring the distributor service team and instil a vibrant team spirit.
• Responsible for mapping & managing installed fleet in region.
• Should have good control on Territory management through Channel Partners.
• Responsible for increasing revenues through promotion of different aftermarket products to customers either directly or through Channel partners.
• Organize Service Camps & Road shows.
• Retain existing customer loyalties and improve NPS Score. Special focus on Key customers’ satisfaction in the region.
• Track Business Partners performance to ensure that they are supporting Customers as per the guidelines set out by our organization.




• Support Business Partner with suggested stocking guides as per fleet condition.
• Support in promotion and execution of Service Agreements.
• Forward customer feedback and any leads on recent equipment requirements to Marketing Team.
• Should have good co-ordination skills with Regional & Head Office supporting teams for quotation, order placement, material arrangement, invoicing, and dispatch of Parts. Responsible for timely collection of payments from Customers & Channel Partners.
• Increase value added service and provide proper technical support.
• Responsible for monitoring, managing and timely resolution of customer complaints
• Proper documenting of Complaints with mean time to restore is maintained as per group guidelines.
• Position requires regular domestic travel & frequent interaction with Customers
• Ensure to Maintain Safety Culture at Workplace. Take part in all SHE Activities.
• Participate in RCA and FIP's for an

📌 Parts & Service Engineer (Ranchi)
🏢 Epiroc
📍 Ranchi