JOB SUMMARY

Metro Mind Hospitals is looking for a responsible, empathetic, and proactive Patient Counsellor to support patients and their families throughout their hospital journey. The candidate should possess excellent communication, decision-making, multitasking, and problem-solving skills, along with the ability to handle patient concerns professionally in a psychiatric hospital setting.

KEY RESPONSIBILITIES

• Patient Coordination: Assist patients and their families with appointments, registrations, OP/IP services, and general enquiries.
• Patient Guidance: Explain hospital procedures and service-related information clearly and guide patients to the appropriate psychiatrist, psychologist, social worker, nurse, or pharmacist.
• Appointment Management: Schedule appointments, coordinate with doctors and therapists, and manage follow-ups.
• Patient Follow-up: Contact patients regarding appointments, treatment follow-ups, missed visits, and other service-related requirements.
• Multitasking: Handle calls, patient enquiries, appointment scheduling, documentation,



and coordination simultaneously while maintaining accuracy.
• Problem-solving: Identify patient-related issues, take appropriate action, and escalate complex concerns to the concerned department or management.
• Decision-making: Make appropriate routine operational decisions within assigned responsibilities and seek guidance when necessary.
• Complaint Handling: Listen patiently to concerns raised by patients and bystanders, respond professionally, and coordinate timely resolution.
• Interdepartmental Coordination: Coordinate with doctors, psychologists, nurses, pharmacists, receptionists, and other hospital staff to ensure smooth patient care.
• Documentation: Maintain accurate patient records, follow-up details, appointment data, and relevant communication records.
• Admission and Discharge Support: Assist with patient admission, discharge coordination, billing-related queries, and other administrative f

📌 Patient Counsellor (Kochi)
🏢 Metro Mind
📍 Kochi