General Manager (Facility Management, Housekeeping & Deep Cleaning Services)1. Role DefinitionThe General Manager (GM) is responsible for overseeing the full operational, financial, and strategic functions of the housekeeping & Deep Cleaning service company. The GM ensures cross-functional alignment across departments to drive performance, profitability, team development, and client satisfaction. This role involves strategic thinking, hands-on leadership, and structured execution to ensure service excellence and sustainable growth.
2. Deliverables / Key Result Areas (KRAs)• - Strategic Planning & Execution
• - Operations Oversight
• - Client Relationship Management
• - Team Leadership & HR Collaboration
• - Sales & Business Development
• - Finance & Profitability Oversight
• - Process & Quality Compliance
• - Technology & Automation Implementation
• - Crisis & Risk Management
• - Brand & Culture Building

3. Tasks & Activities (By Sub-Function)Strategic Planning & Execution• - Conduct strategic meetings every 45 days with team leaders
• - Review goals, challenges, and growth roadmap




• - Track progress on strategic initiatives
• - Assign actionable items with deadlines

Operations Oversight• - Review manpower planning and site allocation daily
• - Ensure field officer deployment and site audits
• - Maintain shift rosters, attendance, and uniform standards
• - Resolve site-level issues through field support

Client Relationship Management• - Schedule monthly feedback calls or visits with clients
• - Review complaints and resolutions weekly
• - Share MOMs and updates with stakeholders
• - Generate client referrals and testimonials

Team Leadership & HR Collaboration• - Conduct weekly check-ins with field team and operation managers
• - Review TLRs and performance of team members
• - Support hiring needs and onboarding of key roles
• - Mentor potential leaders and reinforce culture

Sales & Business Development• - Support large deal closures or meetings
• - Help create

📌 General Manager (Ahmedabad)
🏢 The Cleaning
📍 Ahmedabad