IT Support Specialist
Location: Onsite | Job Type: Part-Time
About the Role
We're looking for an IT Support Specialist to join our team and provide hands-on, onsite support across end-user devices, office infrastructure, and IT asset management. You'll be the go-to person for day-to-day technical issues, device setup, and small infrastructure projects — working closely with our remote technical teams and external vendors to keep everything running smoothly.
What You'll Do
Support Our People
• Troubleshoot and resolve issues on desktops, laptops, mobile devices, printers, and other peripherals (Windows, macOS, and Linux)
• Set up, deploy, and retire equipment as needed
• Escalate complex issues to our Level 2 team when necessary

Keep Our Office Running
• Support everyday office tech — network connectivity, printing, phones, AV equipment, and meeting room tools
• Install and maintain network equipment like switches, routers, and access points
• Help set up digital signage and other smart office tools
• Coordinate with vendors for repairs and scheduled maintenance

Manage Our Equipment




• Track IT assets from the moment they arrive to the moment they're retired — including labeling, imaging, and deployment
• Keep accurate inventory records and help with regular audits
• Coordinate warranty repairs and manage spare stock

Support Projects & Events
• Help out with office moves, hardware upgrades, and equipment relocations
• Provide on-the-ground tech support for company events and product demos
• Assist visiting vendors and technicians when they're onsite

What We're Looking For
• Experience supporting Windows, macOS, and Linux devices in an office setting
• A solid grasp of basic networking (LAN, Wi-Fi, routers, switches, access points)
• Some background in IT asset or inventory management
• Strong troubleshooting skills and a knack for clear documentation
• Great customer service instincts — you're patient, transparent, and easy to work with
• Comfortable working independent

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