The Data & AI Product team develops and manages the data and AI/ML products that power intelligent decisions, personalisation, and actionable insights across Tesco. We partner closely with Customer (Insights, Marketing, Group functions), Finance, Commercial and Technology teams to enable scalable, high quality data capabilities across the business.
In this role, you'll contribute to building and improving a suite of customer data products - including insights datasets, segmentation capabilities and audience filters - used across the organisation to better understand and engage our customers.
You will be responsible for
What You'll Be Responsible For
Responsibilities may evolve as business needs change, but your role will include:
• Product Delivery & Execution
• Support the Product Manager in delivering improvements across Customer & Personalisation products, including customer segments, filters, profile data and insight capabilities.
• Help translate business requirements and customer needs into clear user stories,
acceptance criteria and prioritised backlog items.
• Support sprint planning, backlog refinement and delivery activities alongside engineering and analytics teams.
• Track delivery progress and help identify risks, dependencies and opportunities for improvement.
• Product Discovery & User Understanding
• Develop an understanding of how stakeholders use Customer Intelligence and Personalisation products to make decisions and deliver personalised customer experiences.
• Participate in user research, stakeholder interviews and discovery activities.
• Help identify pain points and opportunities to improve data usability, accessibility and adoption.
• Support the validation of recent ideas through research, analysis and experimentation.
• Data Products & Governance
• Support the ongoing management of behavioural customer segments, audience filters and related customer datasets.