Company Description MyDesignation is one of India’s fastest-growing unisex fashion brands, founded in 2017 and already trusted by over a million customers. The brand focuses on “Affordable Luxury Fashion,” offering premium-quality materials and statement-making designs at accessible prices. Its clothing line balances fashion and function, appealing to style-conscious and budget-aware shoppers. Known for strong attention to detail and cutting-edge designs, MyDesignation maintains a growing presence on social media and a clear commitment to quality and customer satisfaction. The team offers a dynamic environment for professionals who want to grow with a fast-scaling fashion brand.
Role Description This is a full-time, on-site Customer Success Executive role based in Trivandrum. The Customer Success Executive will handle day-to-day customer interactions across multiple channels, resolving inquiries, issues, and complaints promptly and professionally. The role involves monitoring customer experience metrics, identifying trends in feedback,
and collaborating with internal teams to improve processes and service quality. Responsibilities include supporting customer onboarding, driving engagement and repeat purchases, maintaining accurate records of interactions, and proactively following up to ensure satisfaction. The Customer Success Executive will also contribute to retention initiatives, assist with account-related queries, and provide insights to help refine MyDesignation’s customer success strategy.
Qualifications
• Candidates should possess strong Customer Satisfaction and Customer Retention skills, with a focus on building long-term relationships.
• Candidates should possess solid Customer Support capabilities, including handling queries, resolving issues, and delivering consistent service.
• Candidates should possess Account Management skills to manage customer accounts, track interactions, and coordinate with internal teams.
• Candidates should possess good Analyti