We are looking for an experienced EdTech Operations Manager.
This role is NOT for a general Operations Manager. We are specifically looking for someone who has hands-on experience managing operations in an EdTech, online education, course platform, or similar learning business.
You should understand how an EdTech business operates from lead/customer journey and course access to payments, batches, renewals, customer support, CRM and internal team coordination.
? Key Responsibilities• Manage and streamline EdTech operations and processes
• Set up and manage CRM systems and customer lifecycle workflows
• Manage course enrolment, access, payments, refunds and renewals
• Coordinate with internal teams and ensure daily tasks are completed
• Handle customer escalations and support issues
• Build workflows and automations to reduce manual work
• Track processes, identify gaps and ensure nothing falls through the cracks
• Maintain clear documentation and operational systems
? We Are Looking For✅ Prior experience managing Operations in an EdTech / online education company is REQUIRED
✅ Experience with CRM platforms such as Zoho, HubSpot, Pipedrive or Airtable
✅ Experience with workflow automation and integrations
✅ Strong understanding of customer/learner lifecycle management
✅ Solid spreadsheet and data management skills
✅ Excellent coordination and problem-solving ability
✅ Comfortable working in a fast-paced environment
Experience with course platforms, Pabbly, WhatsApp Business API or Zendesk will be an added advantage. FYC_Ops_Manager_Recruiters (1)
? Position DetailsRole: Operations Manager – EdTech
Location: Hybrid – 2–3 days/week in Rajajinagar, Bangalore
Salary: ₹40,000–₹50,000/month, depending on experience
Working Hours: 9:30 AM – 6:30 PM IST
• Please apply only if you have relevant EdTech / online education operations experience.