• Manage and monitor collection activities to ensure timely recovery of overdue payments.
• Lead and supervise the collection team and track performance against targets.
• Develop collection strategies to minimize delinquency and reduce NPA levels.
• Handle escalations and resolve customer payment-related issues professionally.
• Conduct regular follow-ups with customers for pending dues through calls, meetings, and field visits (if required).
• Ensure compliance with company policies, legal guidelines, and regulatory requirements.
• Prepare collection reports, MIS, and recovery performance analysis.
• Coordinate with internal departments such as sales, credit, and operations.
• Monitor portfolio quality and implement corrective actions for high-risk accounts.
• Train and guide team members to improve collection efficiency.
Required Skills
• Collection & Recovery Management
• Team Handling & Leadership
• Customer Relationship Management
• Negotiation & Communication Skills
• Portfolio Management
• MIS Reporting & Data Analysis
• Problem Solving & Decision Making
Qualification
• Graduate / Post Graduate in any discipline.
• Experience in Collections / Recovery / Banking / NBFC preferred.