How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Description

You will be leading Customer Communication and Automation team, and will play a key role in shaping Delta’s Customer communication & experiences.

We are seeking a seasoned Engineering Leader with 15+ years of experience to lead high-impact engineering teams, drive cloud-native platforms on AWS, and deliver AI-powered, product-led solutions at scale. This role requires a strong balance of technical depth, people & product leadership, and strategic product thinking.

The ideal candidate has built and scaled engineering organizations, partnered closely with Product and Business leaders, and successfully delivered complex systems in quick-paced environments.

Key Responsibilities

Technology & Architecture

• Define and evolve cloud-native architectures on AWS, ensuring scalability, security, resilience, and cost efficiency
• Lead system design for large-scale distributed systems, event-driven architectures, and microservices
• Drive adoption of AI/ML-enabled capabilities (e.g., personalization,



recommendations, automation, analytics) into core products
• Champion engineering best practices including Automation, CI/CD, observability, DevOps, SRE, and security-by-design

People & Organization Leadership

• Build, mentor, and retain high-performing engineering teams across multiple geographies
• Lead teams; set clear expectations for delivery, quality, and growth
• Foster a culture of ownership, psychological safety, continuous learning, and technical excellence
• Guide career progression, succession planning, and performance management

Product & Business Partnership

• Partner closely with Product Management, Design, Data, and Business stakeholders to translate vision into execution
• Drive a product mindset—customer-centric thinking, outcome-based delivery, and rapid iteration
• Balance short-term delivery with long-term platform and architecture investments
• Contribute to roadmap pl

📌 Engineering Leader (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru