Experience: 8+ Years
Location: Mumbai
Department: Operations / Sales
Reports To: Head of Operations / Business Head
Job Type: Full-time
Position Overview
We are looking for a Home Delivery Operations Manager to lead and scale our Mumbai home-delivery operations with end-to-end responsibility for early-morning delivery, operational excellence, team management, events, and sales growth.
The role will be responsible for ensuring that the 4:00 AM onwards delivery operation runs smoothly every day, while simultaneously driving customer acquisition, sales, and revenue growth across Mumbai.
The key objective of this role is to build a highly efficient and scalable home-delivery network and take the Mumbai business to the target of ₹5 Crore in revenue.
Key Responsibilities
1. Home Delivery Operations
• Own end-to-end home delivery operations across Mumbai, starting from the early-morning 4:00 AM delivery cycle.
• Ensure timely, accurate, and productive delivery to customers every day.
• Manage delivery routes, manpower, riders, vehicles, dispatches, and daily delivery schedules.




• Monitor delivery performance and ensure adherence to defined SLA and service standards.
• Identify operational bottlenecks and implement solutions to improve delivery efficiency.
• Minimize missed deliveries, delays, wrong deliveries, customer complaints, and operational leakages.
• Build robust SOPs for daily delivery operations and ensure strict execution.

2. Team & Manpower Management
• Lead and manage delivery executives, supervisors, coordinators, and other field teams.
• Plan daily manpower requirements based on order volumes and delivery routes.
• Ensure adequate manpower availability for the 4:00 AM morning operation.
• Train teams on customer interaction, delivery discipline, product handling, and service standards.
• Monitor team productivity and implement performance-based processes.

3. Sales & Revenue Growth
• Take ownership of Mumbai sales growth along with delivery operations.
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📌 Home Delivery Operations Manager (Mumbai)
🏢 Desi Farms
📍 Mumbai