Job Title: Trainee Business Service Support Advisor

Req ID: 62803

Job Function: Business Services & Operations

Posting Start Date: 05/10/2026

Posting End Date: 05/10/2026

Division: UK Business

Job Location: IND-Gurugram-IQ

Advertised Salary: competitive

About The Role

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

What You’ll Be Doing

• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.




• Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the effective management of customer issues.
• Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
• Participates in the continuous improvement activities to improve the customer service team processes.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

📌 Trainee Business Service Support Advisor (India)
🏢 BT Group
📍 India