About Job
Join SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot.

The IT Support Engineer is responsible for providing comprehensive technical support and maintenance across various IT services, including access management, user onboarding and offboarding, application management, infra & network management. The role requires solid technical skills, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

Skills & Qualification
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience: Proven experience as an IT Support Engineer or Desktop Support Engineer or similar role.
• Experience with the latest technologies and tools in IT support.




• Experience with access management, user onboarding/offboarding, and application management.

Technical Skills:
• Proficiency in Mac OS, Windows and Linux operating systems.
• Knowledge of GWS, Slack, Atlassian, and other productivity software.
• Experience with identity and access management systems (e.g., JumpCloud, JAMF, Active Directory, LDAP).
• Familiarity with cloud technologies and services (e.g., AWS, Azure, Google Cloud).
• Understanding of network fundamentals and troubleshooting.

Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with a focus on delivering high-quality support.

Preferred Qualifications:
Certifications:
• Hardware & Networking, CompTIA A+, Network+, or Security+.
• ITIL Foundation Certification.
• CCNA, CC

📌 Information Technology Specialist (Noida)
🏢 Saas Labs
📍 Noida