Job Summary:
We are seeking an Account Manager to manage our client relationships and ensure their satisfaction with our products and services. The ideal candidate should have at least 1-2 years of experience in a client-facing role, excellent communication and interpersonal skills, and the ability to build strong relationships with clients.
Responsibilities:
• Serve as the primary point of contact for clients, providing timely and skilled responses to their inquiries and concerns.
• Build and maintain strong relationships with clients to ensure their satisfaction with our products and service.
• Demonstrate a strong understanding of AI tools and solutions, with the ability to take and manage AI-related briefs effectively.
• Leverage prior experience in handling AI-driven projects or campaigns to ensure seamless execution and delivery.
• Collaborate with internal teams to ensure the timely delivery of projects and to address client issues and concerns.
• Monitor and analyse client feedback to identify areas for improvement and growth.
• Assist in the preparation of client reports and presentations.
• Stay up to date with industry trends and best practices in client servicing and account management.
Requirements:
• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 1-2 years of experience in a client-facing role, preferably in a marketing or advertising agency.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Strong understanding of AI tools, platforms, and emerging technologies.
• Prior experience handling AI-related briefs and AI-driven projects is required.
• Strong problem-solving and analytical skills, with the ability to identify and address client issues and concerns.
• Proven ability to manage multiple projects and priorities in a fast-paced envi