Job Purpose

Functional Role: Relationship Officer FPO

Q ualification: Graduation OR PG

Vertical: Agri Banking

Location: Multiple Locations

Department: Sales

Relevant Experience

2-5 years of FPO sales experience

Functional Competencies

• Valuable Communication and Presentation Skills
• Good knowledge of Geography of Respective Job Location
• Basic understanding of financials

Behavioral Competencies

• Customer Focus, Integrity
• Bias for Action and Urgency, Dramatic Growth
• Hard Work and Detail Orientation

Responsibilities

Job Responsibilities:

Financial

• Should focus on the acquisition of FPO clients.
• New client acquisition through direct marketing activities
• Execution of marketing activities for lead generation
• Should focus on Direct Sourcing and Branch banking for acquisition. Third party sourcing thru bank's authorized referrals should be minimum.
• Responsible for first level of due diligence and creditworthiness check of customers
• Respond to and follow up sales enquiries by telephone,



and personal visits
• Conversion of prospect into a customer by constant customer engagement and execution of documents
• Customer awareness calling and personal visits for collections
• Achievement of assigned monthly disbursement targets at desired IRR .

Non-Financial Responsibilities

• Co-ordination for clearance of pendency of files logged in system for smooth sanction and disbursement within defined TAT
• Regular monitoring of all accounts for early warning mechanism
• Relationship management with existing customer for retention and customer delight

Compliance & Risk Responsibilities

• Authentication documents through Original Seen and Verified of KYC and Financial Documents
• Responsible for Early Delinquency and Nos Starter cases
• Prompt reporting of any adverse information on the client
• Good housekeeping that is timely resolution of PDD & OTC

📌 Relationship Manager FPO (Kolkata)
🏢 AU Small Finance Bank
📍 Kolkata