Operations Support Executive – UK Process | EdTech

? Location: Noida | Work from Office

? Shift: 1:00 PM – 10:00 PM (UK Shift)

? Salary: Up to ₹4 LPA (Based on Experience & Interview)

? Incentives: Performance-Based

? Company: NextLeap Education

About NextLeap Education

NextLeap Education is a UK-focused EdTech company helping learners build careers in Data Analytics, Data Science & Generative AI through live programs, practical projects and dedicated placement support.

We are looking for an Operations Support Executive to manage post-enrollment student operations and ensure smooth coordination between students, teachers, mentors and internal teams.

Key Responsibilities

• Conduct onboarding calls for newly enrolled students.

• Explain program structure, LMS, classes, schedules and next steps.

• Handle student queries related to classes, LMS, teachers, mentors and program operations.

• Stay connected with students and manage regular follow-ups.

• Coordinate with teachers, mentors and internal teams to resolve student concerns.





• Track pending issues and ensure timely resolution.

• Follow up on recurring, pending and additional student payments.

• Maintain accurate student, payment and communication records in CRM.

• Support student engagement and ensure a smooth learning experience.

Requirements

• 1–3 years of experience in Operations, Student Support, Customer Success, EdTech or Academic Coordination.

• Excellent English communication and calling skills.

• Strong coordination, problem-solving and follow-up skills.

• Comfortable communicating with UK-based students.

• Ability to manage multiple students and tasks.

• CRM experience is an advantage.

• Freshers with strong communication and coordination skills may also apply.

What We Offer

• Salary up to ₹4 LPA.

• Performance-based incentives.

• UK-focused work setting.

• Opportunity to work with international students.

• Career growth into Senior Operations, Student Success or Team L

📌 Operations Support Executive – UK Process | EdTech (Noida)
🏢 NextLeap Education
📍 Noida