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Customer Support Specialist

IT

Recruitment #26-0166-001

Date Opened 10/5/2026 09:00:00 AM Close Date 11/1/2026 11:59:00 PM Salary $56,014.40 - $74,235.20/year Department Information Technology Job Type Noncompetitive

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Responsibilities

The Customer Support Specialist is a Tier 1 support position within the City of Dayton's IT Service Desk. As the first point of contact for City employees, incumbents provide high quality customer service as a single point of contact for day-to-day questions and problems regarding technology, data, and telecommunications. Tier 1 Specialist resolve issues at first contact whenever possible, and incumbents will work closely with other IT staff members.

Tier 1 Responsibilities

• Serve as the first line of support, receiving and triaging incoming requests by phone, email, and other service desk channels
• Provide technology support and troubleshooting,



resolving common issues at first contact
• Escalate unresolved or advanced issues to Tier 2/Tier 3 IT staff with clear, complete documentation
• Create and maintain a complete and accurate call history using the work order tracking system
• Support IT systems operations and internal users, performing routine duties including monitoring systems and interfaces, monitoring backup processes, and executing jobs
• Follow up with users to confirm issues are resolved and customers are satisfied

Knowledge, Skills And Abilities

• Broad knowledge of computer hardware, including desktop computers, thin clients, printers, peripherals, and computer networking
• Knowledge of the organization's software environment, including Microsoft Office products and other enterprise applications
• Ability to learn new technologies at an advanced level
• Robust customer service, communication, and documentation skills

Minimum Qualifications

Associate's degree

📌 Customer Support Specialist(IT) (India)
🏢 City of Dayton Department of Water
📍 India