Manages and leads teams within multi site locations to ensure success in delivering quality claims outcomes. Collaborates as a subject matter expert at an enterprise level with executive and cross functional leaders to develop, implement, and direct strategic initiatives and complex projects with enterprise impact to achieve line of business and/or organizational goals. Leads high level efforts with increased complexity such as high value/low limit claims to ensure team has appropriate plans in place for staffing, workflow, quality assurance, reporting, operational planning, compensation, budget oversight, employee security, succession planning, training and required tools/equipment to deliver quality claims outcomes. Builds and maintains an appropriate internal and external network to facilitate collaboration within claims and across the enterprise. Interacts regularly with senior claims and enterprise leadership on claims strategy and operational outcomes through regular meeting s, projects or by presenting material specific to their operation.



Oversees and directs the change strategy for the department, including implementing and communicating change to improve adoption and maintain positive employee engagement. Leads and takes ownership shaping of line of business strategy, and the formulation and periodic revision of operational objectives. Leverages internal and external resources from Underwriting, Product, Actuarial, Distribution, Consultants, industry conferences etc.) to support the business in understanding the competitive landscape and identifying new strategic opportunities for Farmers to provide cutting-edge claims solutions to our customers. Works within the team as a key thought partner for the claims organization. Fosters an inclusive work environment where behaviors lead to positive operational outcomes.

Requirements

Operational leadership, planning, budgeting, forecasting, data analysis. The leader aligns with and executes the claims strategy by u

📌 Field Claims Manager (Pune)
🏢 Capgemini
📍 Pune