CustomerInsights.AI builds analytics and AI infrastructure for pharmaceutical commercial organizations. Founded in 2018 by pharma and analytics leaders, CIAI works across sales, marketing, market access, patient services, and commercial operations for clients ranging from emerging biotech to some of the largest pharmaceutical companies in the world.
Our platform-led delivery model develops reusable data, analytics, and AI capabilities that help organizations reconcile fragmented data, strengthen data governance and lineage, and make complex commercial information accessible through scalable applications and intelligent workflows.
Role Overview
CustomerInsights.AI is looking for a Principal Architect - Agentic AI Platform to help lead the next phase of architecture evolution for ciATHENA, our enterprise Agentic AI platform for Life Sciences Commercial. This is a hands-on architecture leadership role focused on evolving ciATHENA from a growing set of AI-enabled capabilities into a scalable, modular, secure and production-grade enterprise AI platform.
We are specifically looking for a 0->1 product builder who has helped design and build SaaS and/or AI products from an early stage through production. The ideal candidate will have worked in a startup, scale-up, product incubation or similarly entrepreneurial setting where architecture decisions had to be made with incomplete information, evolving requirements, limited resources and a strong bias toward execution.
The successful candidate is expected to move comfortably between whiteboarding, prototyping, code reviews, debugging and production architecture, and to work directly with engineering teams to implement key architectural changes.
Key Responsibilities
• Own the current-state assessment and target-state architecture for ciATHENA.
• Define architectural principles and reference patterns across agent orchestration, multi-agent workflows, LLM/SLM integration, model abstraction and
📌 Principal Architect (Hyderabad)
🏢 CustomerInsights.AI
📍 Hyderabad
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