Teacher Success Manager
Employment Type: Full-Time | Work Mode: Work From Office
Experience: 2+ Years | ndustry: EdTech / Online Education
About the Role
We are looking for an experienced and proactive Teacher Success Manager to take complete ownership of the teacher lifecycle — from hiring and onboarding to training, quality management, performance monitoring, PTMs, and exit management.
The ideal candidate should have strong EdTech experience, excellent people-management skills, and the ability to work in a fast-paced, target-driven environment.
Key Responsibilities
1. Training & Quality Management
• Design and conduct training programs for new and existing teachers.
• Ensure teachers meet defined teaching, communication, and quality standards.
• Conduct regular quality audits and provide structured feedback.
• Identify performance gaps and implement improvement plans.
• Track training outcomes and teacher performance.
2. Teacher Hiring & Exit Management
• Coordinate with HR/recruitment teams for teacher hiring requirements.
• Participate in teacher interviews and evaluate candidates based on defined criteria.
• Manage teacher onboarding and induction.
• Handle the complete teacher lifecycle, including performance-related exits and formal exit processes.
• Maintain accurate teacher records and documentation.
3. PTM Management
• Plan and coordinate Parent-Teacher Meetings (PTMs).
• Ensure teachers are well-prepared for PTMs and communicate effectively with parents.
• Monitor feedback received from parents and identify areas for improvement.
• Follow up on concerns and ensure timely resolution.
4. Team Management
• Manage and mentor the Teacher Operations team.
• Set explicit expectations, monitor daily performance, and ensure operational discipline.
• Conduct regular one-on-one discussions and performance reviews.
• Build a positive, accountable, and high-performance team culture.
5. Rotational Availability
• Complete rotational availability is mandatory.
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