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About This Prospect

As part of One Service Build India (OSBI) Workforce Management organization, the Senior Manager – Workforce Management will lead the end-to-end operational management of the contingent workforce across multiple Customer Units. The role is responsible for ensuring seamless workforce lifecycle management, operational excellence, stakeholder satisfaction, adherence to established compliances & establish robust & action-based governance frameworks.

Working closely with Customer Units, HR, Sourcing, Business Control, EWM, ARP Suppliers, and other enabling functions, this role will drive consistent service delivery capacity & capability, optimize workforce capacity & operations, and build a scalable operating model that adheres to the SL Build delivery & workforce strategy.

Key Responsibilities

Workforce Operations

• Lead the end-to-end management of the contingent workforce lifecycle, including project deployments, onboarding, deployments, transitions between CUs, extensions, renewals, and offboarding.




• Ensure timely and accurate execution of workforce processes while maintaining agreed service levels and business continuity.
• Monitor operational performance and drive timely resolution of workforce-related issues and escalations.
• Be accountable for the Workforce related KPI’s like Utilization, Absorption, Competence, performance.
• Manage Workforce Capacity & capabilities based on capacity & competence forecasts submitted by the CUs.
• Drive the Fixed to Variable workforce transformation Initiative, that aims to transfer the ARP competencies to ASP’s enabling a service-based delivery.
• Drive operational efficiency, service quality, and customer satisfaction through continuous improvement initiatives.

Workforce Management & Governance

• Ensure adherence to agreed Ways of Working (WoW), Roles & Responsibilities (R&R;), policies, and WLAs.
• Drive operational governance through regular service reviews, performance tracking, a

📌 Workforce Management (Gurugram)
🏢 Ericsson
📍 Gurugram