Job description:

Job Description 2 - 4 years of overall experience with 1-2 year experience in Telecom ISP repair and troubleshooting domain
• Strong understanding of ISP repair flows and fault isolation
• Ability to detect false closures and incorrect diagnostics
• High attention to detail and analytical thinking
• Knowledge of QA frameworks, scorecards, and audit tools
• Effective feedback and communication sk
͏ Ensure call quality, technical accuracy, and compliance across ISP repair voice interactions.
Key Responsibilities:
• Monitor and audit ISP repair voice calls for quality and accuracy
• Evaluate troubleshooting logic, FCR validity, and compliance
• Audit ticket documentation and escalation quality
• Deliver structured feedback and coaching inputs
• Identify systemic defects impacting MTTR and CSAT




• Participate in calibrations with operations and clients
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Mandatory Skills: Quality
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Experience: 1-3 Years
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Reinvent your world. We are building a contemporary Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 QUALITY ANALYST (Pune)
🏢 Wipro
📍 Pune