You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through cutting-edge technologies and software.
• Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.




• Log and manage support cases with 3rd parties

Job Requirements
• Experience in the F&B; and/or Hotel industry.
• Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.
• Enthusiastic user of OPERA.
• Experience in the hospitality industry is desirable.
• Experience training employees on systems and operations in the front desk and reservations department is an advantage.
• Good interpersonal skills with both customers and cross-functional teams.

The position is a hybrid onsite and remote role in India, and candidates must either be currently based in Bangalore or willing to relocate to Bangalore.

📌 Service Delivery Specialist, India
🏢 HRS (Hospitality & Retail Systems)
📍 India