JOB TITLE: ServiceNow FSM Architect

Locations: Pune | Chennai | Hyderabad | Bangalore | Coimbatore

Experience: 15+ Years Overall

Mandatory Experience: 3+ Years ServiceNow FSM | 3+ Years Architecture Job Description

We are looking for an experienced ServiceNow FSM Architect with solid hands-on experience in ServiceNow development, FSM, technical architecture, solution design and integrations. The candidate should be capable of designing scalable solutions and actively contributing to complex technical implementations.

Key Responsibilities

• Design and implement scalable ServiceNow solutions based on business and technical requirements.
• Lead end-to-end solution delivery from requirements gathering and architecture through development, testing, deployment and production support.
• Design and implement ServiceNow Field Service Management (FSM) solutions.
• Work on Work Orders, Work Order Tasks, Dispatching, Scheduling, Assignment, Field Agents, Skills & Qualifications, Service Resources and Workforce Management.
• Configure and customize FSM based on business requirements.




• Develop solutions using Glide APIs, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs and JavaScript.
• Work with Flow Designer, IntegrationHub, Workflows, Transform Maps, Import Sets and Data Sources.
• Design and implement integrations using REST/SOAP APIs and third-party systems.
• Integrate ServiceNow FSM with AWS/Azure/GCP, SAP, Salesforce and other enterprise applications.
• Prepare HLD/LLD, technical designs, architecture diagrams and data flows.
• Perform performance optimization, debugging and troubleshooting of ServiceNow applications.
• Provide technical guidance and ensure scalable, reusable and maintainable ServiceNow solutions.

Mandatory Skills

• ServiceNow Architecture
• ServiceNow FSM
• 3+ Years hands-on FSM experience
• 3+ Years Architecture experience
• ServiceNow Development
• Work Orders / Dispatch / Scheduling
• Field Service Age

📌 ServiceNow FSM Architect (India)
🏢 SWITS DIGITAL Private
📍 India