Vibescapes is looking for a Reservations Associate to join our reservations team and manage guest enquiries, follow-ups and bookings across our resorts, villas and hospitality experiences.
We’re looking for someone with good communication skills, strong follow-up discipline and a customer-focused approach who can convert enquiries into confirmed bookings.
What You’ll Be Responsible For
• Handle reservation enquiries through phone, WhatsApp and other booking channels
• Respond to guest enquiries promptly and professionally
• Follow up with prospective guests and convert enquiries into confirmed bookings
• Handle booking confirmations, modifications and cancellations
• Provide guests with accurate information regarding room types, rates, availability, inclusions and property facilities
• Coordinate with property teams regarding reservations and guest requirements
• Maintain accurate reservation and guest records
• Follow up on pending and warm enquiries
• Assist with upselling rooms, meals, experiences and other services
• Ensure smooth communication between guests and property teams
• Maintain a professional standard of guest communication at all times
• Support the reservations team with daily reports and booking updates
What We’re Looking For
• 1–2 years of experience in hotel/resort reservations or a similar hospitality role
• Candidates based in Pune preferred
• Good spoken and written English
• Strong communication and interpersonal skills
• Good telephone and WhatsApp communication skills
• Strong follow-up and conversion skills
• Customer-oriented approach
• Good organisational and multitasking skills
• Attention to detail while handling bookings and guest information
• Comfortable working with computers, reservation systems and basic reporting
• Ability to handle multiple enquiries simultaneously
• Comfortable working weekends and public holidays as required
Positive to Have
• Experience with hotel/resort PMS or reservation systems
• Experience handling OT