Candidate Requirements :
We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
Key Responsibilities
• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document chat interactions clearly and accurately in internal systems.
Required Qualifications
• 0–2 years of customer service experience (chat support preferred).
• Solid written communication skills in English.
• Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications
• Prior experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.
• Excellent typing speed and accuracy.
Educational Background Eligibility
Process only candidates with the following qualifications:
• B.Sc.
• B.Com.
• B.A.
• BBA/MBA
Do not process candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.
Typing Test
TypingTest.com – Complete a 60-second Typing Test.
Expectation Setting :
Candidates must agree to the following conditions before processing:
• 6-month contract
• Complete Night Shift
• Rotational weekly offs
• 100% Work from Office
• No unplanned leave or NCNS (No Call No Show) cases will be entertained.
• Extended break times without valid reasons will not be accepted.
• No public holidays.
• Candidates must adhere to all company policies and expectations.
• Non-availability of company transport is not a valid reason for reporting late to work.
• Obtain candidate acceptance for all expectation-setting points, including attendance, resignatio