Salesforce Business Analyst
Experience: 5–6 Years
Location: Kolkata (Local candidate)
Work Mode: Work from Office – 5 Days a Week
Job type- Fulltime

Job Description
We are looking for an experienced Salesforce Business Analyst with 5–6 years of experience in Salesforce CRM, with strong hands-on knowledge of Sales Cloud and Service Cloud. The candidate will be responsible for understanding business requirements, translating them into functional solutions, and working closely with business and technical teams throughout the project lifecycle.
Mandatory Skills
• 5–6 years of experience as a Salesforce Business Analyst / CRM Business Analyst.
• Strong hands-on functional experience with Salesforce Sales Cloud and Service Cloud.
• Robust understanding of Salesforce CRM business processes.
• Excellent requirement gathering and business analysis skills.
• Experience creating User Stories and Acceptance Criteria.
• Experience with BRD, FRD, functional specifications, process flows, and use cases.
• Experience in UAT planning, test case preparation,



and defect management.
• Strong stakeholder management and communication skills.
• Ability to work closely with technical teams and translate business requirements into Salesforce solutions.

Preferred Skills
• Salesforce certifications such as Salesforce Business Analyst, Administrator, Sales Cloud Consultant, or Service Cloud Consultant.
• Experience working in Agile/Scrum environments.
• Knowledge of Salesforce configuration and standard CRM capabilities.
• Experience with Salesforce integrations and understanding of data flows.
• Experience working with distributed/global stakeholders.

Work Location
Kolkata – Work from Office, 5 Days a Week
Candidates who are comfortable working from the Kolkata office 5 days a week are preferred.

? Interested candidates can reach out via DM or share their updated resume at [email protected]. Immediate joiners are preferred.

📌 Salesforce Business Analyst (Kolkata)
🏢 Runmap Infotech Private
📍 Kolkata