JD-Retail Operations & Key Accounts Manager
Location: Kochi
Experience: 4–7 Years

Key Responsibilities
• Oversee the day-to-day operations of multiple retail stores.
• Drive sales performance and ensure achievement of revenue and profitability targets.
• Monitor store KPIs and implement strategies to improve productivity and customer satisfaction.
• Recruit, train, coach, and develop Store Managers and retail teams.
• Ensure consistent implementation of company policies, SOPs, and operational standards.
• Maintain high standards of visual merchandising and brand presentation across all stores.
• Monitor inventory levels, stock replenishment, and minimize stock losses.
• Analyze sales reports, market trends, and customer insights to improve business performance.
• Coordinate with merchandising, marketing, HR, and operations teams to support business objectives.
• Conduct regular store audits and ensure compliance with company policies.
• Resolve customer escalations and maintain a high level of customer satisfaction.




• Prepare weekly and monthly business performance reports for management.

Requirements
• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 4–7 years of experience in retail management, preferably managing multiple stores or regions.
• Solid leadership, team management, and coaching abilities.
• Proven experience in driving sales growth and achieving business targets.
• Excellent communication, analytical, and problem-solving skills.
• Strong understanding of retail operations, inventory management, and customer service.
• Proficiency in MS Excel and retail reporting tools.
• Willingness to travel extensively across assigned locations.

Preferred Experience
• Experience in luxury retail, watches, eyewear, fashion, jewellery, lifestyle, or premium retail brands.
• Experience in handling multiple store locations across regions.
• Strong business acumen with the ability to make data-driven decisions.

📌 Retail Operations (Kochi)
🏢 TIME HOUSE
📍 Kochi