Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

We are looking for a Hub Agent Team Lead for Navi Mumbai location, to join our company.

In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Required experience and skills:
• Graduate with a minimum of 5 years’ relevant experience in ships agency operations or the shipping industry, including at least 2 years in a supervisory or team leadership role.
• Strong working knowledge of port agency operations, Hub Agreements, Disbursement Accounts and applicable regulatory requirements.
• Proven ability to lead,



coach and develop a team while maintaining high standards of performance, service quality and accountability.
• Excellent verbal and written communication skills, with full fluency in English.
• Robust planning, prioritisation and decision-making skills, with the ability to manage multiple port calls and meet demanding deadlines.
• Ability to work independently, resolve operational issues and escalate critical matters appropriately.
• Customer-focused approach with strong stakeholder management and relationship-building capabilities.
• Commercial awareness and the ability to support pricing, budget achievement and fulfilment of contractual obligations.
• Strong analytical and problem-solving skills, including the ability to investigate disputes, complaints and non-compliances.
• Competence in using company IT systems and platforms for operational execution, monitoring and reporting.
• Organised, collaborative and adaptable, with the ability to

📌 HUB Agent Team Lead (Mumbai)
🏢 Wilhelmsen Port Services
📍 Mumbai