At Meolaa, operations isn't a back-office function. It's the glue that holds everything together. We need someone who can own processes, track what matters, coordinate across teams, and build the infrastructure that lets people focus on their actual work instead of firefighting.
What You'll Own
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• Document and build SOPs for critical business processes
• Identify where things break and propose fixes
• Own process compliance — ensure teams follow the playbook
• Build checklists and workflows to reduce manual work
• Continuously improve processes as we scale
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• Own operational dashboards that track what matters
• Pull data from multiple systems and synthesize into explicit storytelling
• Own weekly metrics reviews — what's green, what's red, what needs action
• Build dashboards that help teams make better decisions
• Track KPIs across supply chain, fulfillment, marketplace operations
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• Schedule and run cross-functional meetings (no meeting should be a waste of time)
• Ensure teams have visibility into dependencies and blockers
• Own action item tracking — who said they'd do what by when?
• Bridge communication gaps between Supply Chain, Growth, Finance, Ops
• Coordinate product launches and campaigns across teams
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• Track vendor performance — delivery timelines, quality, communication
• Own vendor scorecard and escalate when SLAs are missed
• Coordinate vendor onboarding and offboarding
• Maintain vendor contact database and relationship logs
• Flag issues before they become problems
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• Own inventory tracking across warehouse and fulfillment centers
• Track company assets (laptops, equipment, furniture)
• Identify stock-outs and overstock situations early
• Coordinate physical audits and reconciliation
• Flag inventory anomalies to the right team
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• Build and maintain operational playbooks and pro