Position: ECM Support Engineer

Location: Chennai - Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Job Description:

Required Qualifications & Technical
Skills:

Primary Expertise: Hands-on
experience supporting and administering IBM Content Manager and IBM Case
Manager, KwikWork.

Middleware/Platform:
Proficiency with IBM WebSphere Application Server (WAS) configuration and
troubleshooting.

Database Knowledge: Solid
understanding of relational databases (IBM DB2, Oracle, or MS SQL Server)
in the context of ECM schema and query execution.

OS & Workplace:
Experience working in Windows Server and Linux/Unix environments.

Tools & Utilities:
Familiarity with IBM FileNet P8 tools (Content Platform Engine, Workplace
XT, or Navigator) is a strong plus.

Problem Solving: Strong
analytical skills to diagnose complex document management and workflow
issues.

Preferred Qualifications

Experience with IBM Business
Automation Workflow (BAW) or Content Navigator (ICN).

Prior experience handling
enterprise-level migrations or platform upgrades.

Strong L2/L3 application and
production support experience

📌 ECM Support Engineer (India)
🏢 dotSolved System
📍 India