Why join us?

We are looking for an experienced Team Leader - Business Operations to manage and develop an operational team in Pune.

The role combines people management, operations management, performance management, quality assurance, SLA/KPI management, training, reporting and continuous improvement within a structured, process-driven environment.

Candidates with experience in legal administration, claims administration, case management, general insurance, shared services, ITES/BPO or similar operational support functions would be particularly relevant.

Responsibilities

• Lead, coach and develop an operational team.
• Manage daily operations, workflows and workload allocation.
• Monitor productivity, performance, quality, SLAs, KPIs and operational targets.
• Ensure work is delivered within agreed service levels and turnaround times.
• Conduct regular coaching, feedback and performance-management activities.
• Support training, onboarding and colleague development.
• Ensure team members consistently follow defined procedures, checklists, controls and service standards.




• Review quality and audit outcomes and support appropriate improvements.
• Maintain high standards of data accuracy and operational quality.
• Analyse operational data, dashboards and performance reports.
• Manage multiple operational activities and support effective workload prioritisation.
• Manage operational queries and escalations.
• Coordinate with internal teams to obtain required information and resolve discrepancies.
• Work closely with key business stakeholders.
• Drive process improvement, operational efficiency and service quality.
• Promote a high-performing, cooperative and accountable team culture.

What will help you succeed in this role?

• Total 4-5 years with minimum 12 months of experience in a Team Leader or people-management role.
• Experience in a legal administrator, claims administrator, case management, administrative operations or similar operational support environ

📌 Manager (Pune)
🏢 DWF
📍 Pune