Custom AI - Software Engineer II - Sales & Service - Customer

Same job available in 4 locations

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Hyderabad, Telangana, India

Pune, Maharashtra, India

Position Summary

Custom AI
Customer | S&S; | Consultant

About the Role

Deloitte is seeking a Full Stack CRM Developer to help design, build, and deliver bespoke, AI-augmented Customer Relationship Management applications. This is a hands-on engineering role for someone early in their consulting career who wants to build modern, scalable customer engagement platforms — not configure off-the-shelf tools.
You will work under the guidance of Senior Consultants, Managers, and Architects to build features, integrate AI capabilities, and deliver high-quality, well-tested code across the full stack. This role is designed to build deep technical skills in CRM engineering and GenAI integration while developing the foundation for future architecture and leadership roles at Deloitte.
Key Responsibilities

1. Architecture & Solution Design (Contributor)




• Build components of custom CRM platforms — including data models, API endpoints, microservices, and front-end features — following the architecture patterns and standards set by the engagement's architects.
• Develop full-stack features using up-to-date frameworks (React, Angular, Next.js) for frontend and Node.js or Python/FastAPI for backend, under the direction of senior technical leads.
• Follow established architecture governance standards and reusable microservice patterns; raise opportunities for improvement to senior architects.
• Support build vs. buy evaluations by prototyping and testing candidate approaches as directed.
2. Product & Delivery Mindset
• Participate in discovery sprints and user feedback sessions; help translate business pain points into user stories and backlog items.
• Support a product mindset by helping track adoption and usage metrics for the features you deliver.
• Participate in innovation l

📌 Custom AI (Hyderabad)
🏢 Deloitte
📍 Hyderabad