Req ID: 389575

NTT DATA strives to hire exceptional, creative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role: IBM Tivoli Support Engineer / Application Support Engineer
Support Level: L2/L3
Experience: Typically 4–8 years

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.

Key Responsibilities

• Provide L2/L3 production support for IBM Tivoli applications and components.

• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.

• Troubleshoot Tivoli application/service failures and connectivity issues.

• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.

• Investigate alerts and production incidents using application and OS logs.

• Perform root cause analysis (RCA) for recurring or critical incidents.





• Support installation, configuration, patching, upgrades, and maintenance activities.

• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.

• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.

• Work with database teams for Tivoli-related database connectivity and performance issues.

• Handle incident/change/problem/service-request tickets using ITSM processes.

• Maintain SOPs, runbooks, operational documentation, and knowledge articles.

• Participate in on-call/production support and major incident troubleshooting as required.

• Coordinate with IBM/vendor support for complex product issues.

Required Technical Skill Set

Skill Area

Expected Knowledge

IBM Tivoli

Administration, configuration, monitoring and troubleshooting

Linux/Unix

Strong command-line and system troubl

📌 Delivery specialist (Noida)
🏢 NTT DATA Services
📍 Noida