Are you ready to light up the world with your work and spark a brighter future through electricity?

Join the Ensto family as our new Order Handling Specialist and help us make life better with electricity—sustainably.

Ensto is an international, growth-oriented family business and technology company creating smart, reliable solutions for electricity distribution networks. For more than 65 years, our long-term and human-centric approach, in-house R&D;, manufacturing, and laboratories have enabled us to serve customers with cutting-edge, long-lifecycle solutions for overhead lines, underground networks, network automation, and smart grid technology.

Job Objective

Deliver a responsive and reliable customer experience by managing the end-to-end order lifecycle, providing accurate updates, resolving order-related issues, and coordinating with internal and external stakeholders.

Key Responsibilities

• Enter, validate, confirm, monitor, and update customer orders in the ERP system.
• Provide timely and accurate updates on order status, pricing, availability, delivery schedules,



and modifications.
• Respond promptly to customer enquiries and resolve order-related issues professionally.
• Record, coordinate, and follow up customer claims and service cases in the CRM system through closure.
• Collaborate with Customer Care, Sales, Production, Warehouse, Sourcing, suppliers, and subcontractors to support on-time delivery.
• Manage complex orders in coordination with the Customer Care Specialist or Team Leader.
• Register direct deliveries, verify invoice details, and ensure complete and accurate documentation.
• Calculate and maintain transfer prices and customer master data.
• Purchase trading items, monitor supplier confirmations, and follow up on delivery or data deviations.
• Complete market-specific responsibilities and comply with applicable regional processes and regulations.
• Identify recurring order-handling issues and contribute to continuous process improvement.

📌 Order Handling Specialist (Gurugram)
🏢 Ensto North America
📍 Gurugram