• Handle inbound customer enquiries professionally via calls, emails, and chat channels.
• Understand customer needs and recommend suitable products or services to drive sales.
• Convert customer enquiries into sales opportunities by effectively presenting product features, benefits, and value propositions.
• Resolve customer queries, concerns, and objections while delivering an exceptional customer experience.
• Identify opportunities for cross-selling and upselling to maximise revenue and customer satisfaction.
• Maintain accurate customer records, interactions, and sales updates in CRM systems.
• Adhere to company policies, sales processes, tools,
and quality standards.
• Meet sales targets, productivity goals, and key performance indicators (KPIs).
• Collaborate with internal teams to ensure seamless customer service and business growth.
Eligibility
• 1 to 8 years of experience in customer support or related roles.
• Excellent communication and customer handling skills.