• Ensures the technical issues are handled as per the severity and defined standards
• Closely work support engineers to foresee the problems are resolved for customers in timely manner with satisfaction.
• Responsible to deliver solution as per the defined timeline.
• Need to intervene as needed to pacify the customers and assist support staff.
• Work closely with customer service team on regular basis to take all required measures to satisfy the customer’s needs.
• Will be responsible for the weekly meetings with customers as required.
• Would assist the transition process for new implementation accounts in SAP B1.
• Would join the regular DRB for updates on the issues escalated to L3 and product updates.
• Would be responsible for the enhancement of team’s knowledge and assist in building knowledgebase for the customers.
• Need to ensure case life cycle is maintained and followed.
• Need to ensure CRM is being updated with required details by support team.
Mandatory Skills
Solid Knowledge in SAP B1.
Knowledge of Crystal Reports & UAT.
📌 Support Functional Consultant (Indore)
🏢 batchmaster software
📍 Indore
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