Job Title: Customer Support Executive / Customer Relations Associate
Location: Whitefield
Experience Required:
- Overall: 2-3 years total experience
- Mandatory: Minimum 1.5 years in Customer Service or Customer Support
- We are looking for only female candidates for this role.
Key Responsibilities:
- Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).
- Ensure first contact resolution and customer satisfaction.
- Maintain accurate records of interactions in the CRM system.
- Proactively identify customer needs and provide appropriate solutions.
- Escalate complex issues to relevant departments with proper documentation.
- Contribute towards process improvement and knowledge sharing within the team.
- Prepare and maintain daily/weekly Excel reports as required.
Key Requirements:
- Domain expertise in customer service processes and systems.
- Excellent English communication skills, both verbal and written.
- Strong vocabulary, articulation, and comprehension.
- Experience in voice and non-voice support (email).
- Proficiency in MS Excel for basic reporting and data management.
- Robust problem-solving attitude with attention to detail.
- Flexible to work in rotational shifts.
Preferred Attributes:
- Exposure to CRM tools (e.g., Zoho Desk).
- Experience in handling both B2C and B2B customers.
- Quick learner with adaptability to changing business needs.
Employment Type: Full Time
About the Company:
We provide premium managed gated rental apartments/flats around Bangalore to young individuals, couples, and families. Our goal is to provide premium living and make renting easy and simple for our customers.