• Handle inbound/outbound customer interactions for UK customers.
• Provide professional and effective resolution to customer queries.
• Maintain excellent customer service standards.
• Understand customer requirements and provide appropriate solutions.
• Ensure accurate documentation and timely updating of customer information.
• Follow process guidelines, quality standards and compliance requirements.
• Meet defined productivity and customer satisfaction parameters.
Designation: Customer Support Associate / International Voice Process Executive
Process: UK International Voice Process
Job Type: Full-Time, Permanent
Work Location: Bangalore
Working Days: 5 Days Working
Weekly Off: 2 Days Rotational / Split Off
Shift: Rotational Shifts,
including UK-aligned working hours
Preferred candidate profile
ELIGIBILITY
Education: Any Graduate / Undergraduate as applicable
Experience: Freshers / Experienced candidates with good communication skills can apply.
We are looking for candidates with:
Excellent English communication skills
Positive conversational ability and active listening skills
Customer service orientation
Willingness to work in rotational shifts
Willingness to work on rotational / split weekly offs
Comfortable working in an international voice process
📌 Walk-in || MEGA WALK IN DRIVE | International UK VOICE Process (Bengaluru)
🏢 Firstsource
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.