05 Oct
|
Cognizant
|
Chennai
Role & responsibilities
- French voice - Support
- Provide first-line (L1) and/or second line (L2) IT support to end users via phone, email, chat, and service management tools.
- Escalate unresolved issues to L2/L3 teams with proper documentation and diagnostics.
- Follow ITIL processes for Incident, Request, Problem, and Change Management.
- Ensure adherence to SLA, OLA, and customer-specific KPIs.
- Provide regular status updates and maintain transparent communication with users and stakeholders.
- Contribute to knowledge base articles and continuous service improvement initiatives.
- Support shift-based operations, including rotational shifts if required.
- B2 level - Certified
📌 service desk french (Chennai)
🏢 Cognizant
📍 Chennai